If the roster deadline has passed and a Captain is no longer able to remove a player from their team management panel or is requesting a refund for a player before cancellation, an administrator will need to manually refund and remove the player from the back-end. If there is no need to issue a refund to a player, skip to Step 3.
Step 1: If a refund is requested, access the team page and navigate to the teams payment.
Step 2: Identify which player has made the payment and select refund. Complete the refund process for the amount paid.
Step 3: Navigate back to the 'Roster & Details' Tab. Identify the player that needs to be removed and select 'Removed' from the Roster Status pull down. Make sure to communicate with the Captain and/or Player that they have been refunded and/or removed from the team.
